Last Updated: October 2026
At Theora, we value the trust you place in us and recognise the importance of protecting your personal information.
This Privacy Policy outlines how Theora (“we”, “us”, or “our”) collects, uses, manages, and safeguards information obtained through our website, www.theora.in, and related services.
We are committed to handling your information responsibly and in accordance with applicable data protection and privacy laws in India.
1. Information We Collect
When you browse our website, place an order, or interact with our services, we may collect certain information necessary to provide you with a smooth shopping experience.
This may include:
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Personal details: Your name, email address, and contact number.
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Order information: Shipping address, billing details, purchases, and transaction history.
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Customer interactions: Messages, enquiries, feedback, and communications with our support team.
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Technical information: IP address, browser type, device information, website activity, and browsing preferences.
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Cookies: Information collected through cookies and similar technologies to support website functionality and understand visitor behaviour.
We aim to collect only the information reasonably required for our business activities and customer services.
2. How We Use Your Information
The information we collect helps us operate our website, deliver our products, and provide a better customer experience.
We may use your information to:
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Confirm, process, and deliver your purchases.
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Coordinate payments, shipments, exchanges, and returns.
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Respond to customer enquiries and provide assistance.
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Send order confirmations, delivery updates, and important service notifications.
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Share information about new launches, offers, and promotions where you have provided the necessary consent.
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Understand customer preferences and improve our website, products, and services.
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Meet legal obligations and protect against fraudulent or unauthorised activities.
Where consent is required for a particular use of your information, we will seek it in accordance with applicable law.
3. Payments and Transactions
Theora works with third-party payment service providers to facilitate online transactions.
Payment-related information is handled through these providers' systems and is subject to their applicable security measures and privacy practices.
We may retain basic transaction details, such as payment status, order value, and transaction references, for order management, refunds, accounting, and customer support.
4. Sharing of Personal Information
To deliver our products and maintain our services, we may need to share certain personal information with trusted external partners.
These may include:
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Payment processing companies.
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Courier, shipping, and fulfilment partners.
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Website hosting and technology service providers.
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Customer relationship management and support platforms.
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Analytics, advertising, and communication service providers.
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Government authorities or regulatory bodies where disclosure is legally required.
We seek to limit information sharing to what is reasonably necessary for the relevant service or lawful purpose.
Theora does not sell customers' personal information to third parties.
5. Cookies and Website Analytics
Our website may use cookies and related technologies to make browsing more convenient, maintain essential website functions, and evaluate website performance.
Cookies may help us remember shopping preferences, understand how visitors interact with our website, and improve the overall shopping experience.
You can manage or disable cookies through your browser settings. However, restricting certain cookies may affect the functionality of some website features.
Where legally required, we will seek your consent before using non-essential cookies.
6. Protecting Your Information
We take the security of customer information seriously and aim to maintain appropriate technical and organisational safeguards against unauthorised access, misuse, alteration, loss, or disclosure.
Access to personal information is restricted based on operational requirements, and we work with service providers that maintain appropriate security measures.
Despite these precautions, no online platform or electronic storage system can guarantee absolute security.
7. How Long We Keep Your Data
We retain personal information for the period reasonably necessary to complete transactions, provide customer services, maintain business records, and fulfil applicable legal obligations.
When information is no longer required for these purposes, we take appropriate steps to delete it or otherwise handle it securely, subject to legal retention requirements.
8. Your Privacy Rights
We believe you should have appropriate control over the personal information you share with us.
Subject to applicable law, you may request to:
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Access information about your personal data held or processed by us.
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Correct or update inaccurate or incomplete information.
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Request deletion of personal information where legally permitted.
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Withdraw consent for activities that rely on your consent.
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Stop receiving promotional emails or marketing communications.
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Raise concerns regarding the collection or handling of your personal information.
To exercise these rights, please contact us at support@theora.in.
We will review and respond to requests in accordance with applicable legal requirements. Certain information may need to be retained for legitimate legal or regulatory purposes.
9. Privacy of Minors
Theora's online shopping services are intended for individuals aged 18 years and above.
We do not intentionally seek to collect personal information from children under 18. If we become aware that such information has been collected without appropriate authorisation, we will take reasonable steps to address the situation in accordance with applicable law.
10. External Websites and Services
Our website may contain links to third-party websites, payment platforms, or external services.
These platforms operate under their own privacy policies and practices. Theora is not responsible for the privacy practices or content of websites that we do not operate.
We encourage customers to review the relevant privacy policies before sharing personal information with external platforms.
11. Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our services, operational practices, or applicable legal requirements.
Any updated version will be published on this page with a revised date. We encourage visitors to review this policy occasionally to stay informed about how their information is handled.
12. Contact and Grievance Redressal
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the handling of your personal information, you may reach us at:
Theora
Email: support@theora.in
Website: www.theora.in
We will make reasonable efforts to address privacy-related concerns in a timely manner and in accordance with applicable law.
13. Applicable Law
This Privacy Policy is intended to operate in accordance with the applicable laws of India, including the Information Technology Act, 2000, relevant rules, and the Digital Personal Data Protection Act, 2023, to the extent their provisions are in force.