Returns & Exchanges

We want you to love every House of Theora fragrance. If something is not quite right, here is how we can help.

Returns

Due to the intimate nature of fragrance, we are unable to accept returns on opened or used products. Unopened items in their original, sealed packaging may be returned within 48 hours of delivery.

To initiate a return, please contact us at support@theora.in with your order number and reason for return. Our team will guide you through the process.

Conditions for Return

Item must be unused and unopened
Item must be in its original packaging with all seals intact
Return must be requested within 7 days of delivery
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrectly sent

Non-Returnable Items

Opened or used fragrances
Partially used gift sets
Items purchased on sale or with a discount code
Items without original packaging

Exchanges

We do not offer direct exchanges. If you would like a different fragrance, please return your eligible unopened item and place a new order at your convenience.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@theora.in with your order number and clear photographs. We will arrange a replacement or full refund promptly based upon invesitigation.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 15 business days.