Terms of Service

Welcome to Theora. These Terms of Service govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to these terms, along with our Privacy Policy, Shipping Policy, and Refund Policy.

Please read these terms carefully before making a purchase.

1. General Terms

By using our website, you agree to provide accurate and complete information when placing orders or communicating with us.

We reserve the right to update, modify, or discontinue any part of our website or services, subject to applicable laws. Changes to these Terms of Service will be published on this page and will apply prospectively.

2. Products & Availability

At Theora, we strive to present our fragrances and products as accurately as possible, including their descriptions, ingredients, packaging, and visual representations.

Fragrance perception is subjective and may vary depending on individual preferences, skin chemistry, and environmental conditions. Product packaging and appearance may also differ slightly from images displayed on our website.

All products are subject to availability. We reserve the right to modify or discontinue products without prior notice.

3. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR). Applicable taxes, shipping charges, and any additional fees will be disclosed before you complete your purchase.

We reserve the right to revise product prices and correct genuine pricing errors. If an error affects an order you have already placed, we will contact you with the available options before proceeding.

Payments are processed through authorised payment service providers. By placing an order, you confirm that you are authorised to use the selected payment method.

4. Orders & Cancellations

All orders are subject to confirmation, product availability, and successful payment processing.

We reserve the right to refuse or cancel an order for legitimate reasons, including suspected fraudulent activity, incorrect pricing, payment verification issues, or product unavailability.

If we cancel an order after receiving payment, we will notify you and issue a full refund in accordance with applicable payment processing timelines and laws.

Customer-requested cancellations are governed by our Refund Policy and applicable consumer protection laws.

5. Shipping & Delivery

We make every reasonable effort to process, dispatch, and deliver orders within the estimated timeframes communicated on our website.

Delivery timelines are estimates and may be affected by courier operations, weather conditions, unforeseen disruptions, or circumstances beyond our reasonable control.

While we cannot guarantee delivery on a specific date unless expressly agreed, we remain committed to assisting customers with shipment-related concerns.

For detailed information, please refer to our Shipping Policy.

6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy, which forms an integral part of these Terms of Service.

We encourage customers to review the Refund Policy before purchasing, particularly regarding product eligibility, return conditions, and the process for reporting damaged, defective, or incorrect items.

Nothing in our policies limits or excludes any statutory rights available to consumers under applicable Indian law.

7. Product Usage & Safety

Our fragrances are intended for personal use and should be used in accordance with the instructions and precautions provided on the product packaging.

Customers are advised to avoid contact with the eyes, discontinue use if irritation occurs, and store products appropriately, away from excessive heat, direct sunlight, and children.

Individual sensitivities and reactions may vary. Please review product information and ingredients before use, especially if you have known sensitivities.

8. Intellectual Property

All original content featured on our website, including the Theora name, logos, branding, product descriptions, photographs, graphics, designs, and other creative materials, is owned by or licensed to Theora and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written authorisation, except where permitted by law.

9. Acceptable Website Use

You agree not to misuse our website, attempt unauthorised access, interfere with its functionality, engage in fraudulent transactions, or use its content or services for unlawful purposes.

We reserve the right to restrict access or take appropriate action against activities that compromise the security, integrity, or lawful operation of our website.

10. Third-Party Services

Our website may include services, payment gateways, delivery partners, or links operated by third parties.

These third parties may be governed by their own terms and privacy practices. While we work with service providers to support a reliable shopping experience, we do not control independently operated third-party websites.

Nothing in this section limits our responsibilities to customers under applicable law.

11. Limitation of Liability

Theora takes reasonable care to provide accurate information, quality products, and a reliable shopping experience.

To the maximum extent permitted by applicable law, Theora shall not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these terms excludes or restricts liability for defective products, negligence, or other matters where exclusion or limitation is prohibited by law. Your statutory consumer rights remain unaffected.

12. Privacy & Data Protection

We respect the privacy of our customers and are committed to handling personal information responsibly.

Information collected through our website is managed in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, stored, and protected.

13. Governing Law & Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with the laws of India.

In the event of a concern or dispute, we encourage customers to contact us first so that we can work towards a fair and timely resolution.

Any legal proceedings shall be subject to the jurisdiction of the competent courts and authorities in India, without prejudice to any rights or remedies available under applicable consumer protection laws.

14. Changes to These Terms

Theora reserves the right to revise these Terms of Service when necessary to reflect changes in our business operations, services, or legal requirements.

Updated terms will be made available on this page. Continued use of our website following the publication of revised terms constitutes acceptance of those changes, to the extent permitted by law.

Changes will not retrospectively alter the terms of orders already accepted.